Root Cause Analysis for Learning Professionals
Area of Expertise: Performance Improvement
• How to uncover potential areas for performance gaps
• Describe root cause analysis, steps, tools, models and examples
• Discuss the ways metrics can be used to to help uncover "fear factors" - such as resistance, cynicism, increased workload, under-performance and results that make you "look bad"
Steve Hodgson has been a payroll professional for 25 years. He earned the Certified Payroll Professional (CPP) designation from APA in 2001. Originally a member of the association, he joined the staff 13 years ago. He earned the Certified Professional in Learning and Performance (CPLP) from ATD in February 2017 after attending a year-long CPLP prep course with the ATD Learning System. With a B.S. in Music Education, he was originally a music teacher, and even while changing careers, training has been the continuous focus of his professional responsibilities. Now, he teaches payroll compliance and regulations instead of music theory!
ATD Greater Las Vegas
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