Root Cause Analysis for Learning Professionals
Area of Expertise: Performance Improvement
• How to uncover potential areas for performance gaps
• Describe root cause analysis, steps, tools, models and examples
• Discuss the ways metrics can be used to to help uncover "fear factors" - such as resistance, cynicism, increased workload, under-performance and results that make you "look bad"
Steve Hodgson has been a payroll professional for 25 years. He earned the Certified Payroll Professional (CPP) designation from APA in 2001. Originally a member of the association, he joined the staff 13 years ago. He earned the Certified Professional in Learning and Performance (CPLP) from ATD in February 2017 after attending a year-long CPLP prep course with the ATD Learning System. With a B.S. in Music Education, he was originally a music teacher, and even while changing careers, training has been the continuous focus of his professional responsibilities. Now, he teaches payroll compliance and regulations instead of music theory!